Complaints & Feedback System
Complaints & Feedback
We are committed to providing the best service. If you have a complaint or suggestion, please submit it here and we will process it within 5 business days.
First Response
Within 2 business days
Resolution
Within 5 business days
Escalation
Available to REGA
Complaint Submission Form
Please fill out the form below with as much detail as possible. All complaints are treated confidentially.
How Your Complaint Is Processed
STEP 1
Submit
Submit your complaint via the form above and receive an instant reference number
STEP 2
Review
Our team reviews your complaint within 2 business days
STEP 3
Investigate
We investigate the issue and contact you if needed
STEP 4
Resolve
We provide resolution and close the complaint within 5 business days
Your Right to Escalate
If you are not satisfied with the resolution of your complaint, you have the right to escalate it to the relevant regulatory authorities:
Real Estate General Authority (REGA)
rega.gov.saMinistry of Commerce
mc.gov.sa